Privacy Policy

Operated by Suryaprabha Jakanath, trading as Goldline Artistry, G-303, 3rd floor, G block, Sylvan County, Mahindra World City, Tamil Nadu, India (“Pixerise”, “we”, “us”, “our”).

This Privacy Policy describes how we collect, use, store, share, and delete your personal data when you use Pixerise Render Suite (the “Platform”). It is published in accordance with the Information Technology Act, 2000, the rules thereunder, and the Digital Personal Data Protection Act, 2023 (“DPDP Act”). By using the Platform, you consent to the practices described here.

a. Account data (you provide):

• Name, email address, mobile phone number
• Password credentials (managed by our authentication provider; we never see or store your plaintext password)
• Business name, billing address, and GSTIN if you provide them for invoicing

b. Content data (you provide):

• Images, screenshots, drawings, and reference files you upload
• Renders generated at your request
• Project names, settings, and selections you make within the Platform

c. Payment data:

• Payments are processed by Razorpay Software Pvt. Ltd. We receive transaction status, amount, invoice details, and a payment reference. We do not collect or store your card number, CVV, or full banking credentials — these are handled by Razorpay and your bank under RBI regulations.

d. Usage & technical data (collected automatically):

• Log data: IP address, browser type, device type, pages visited, timestamps
• Feature usage: renders requested, credits consumed, session activity
• Cookies and similar technologies for login sessions, security, and Platform analytics (see Clause 8)

e. Communications:

• Emails and support messages you send us

We do not knowingly collect data from persons under 18. The Platform is not directed at children.

We do not sell your personal data. We do not use your uploaded images or Renders to train our own AI models.

We share data only with service providers necessary to run the Platform, under contractual confidentiality:

• Razorpay — payment processing and recurring mandate management (India)
• AI infrastructure providers (e.g., fal.ai and the underlying model providers it routes to) — your uploaded images and render instructions are transmitted to them solely to generate your Renders. They process this data as our processors and are contractually restricted from using it for other purposes to the extent their terms provide
• Cloud hosting and storage providers — for running the Platform and storing your files
• Authentication provider — for secure login and phone/email verification
• Email delivery provider — for transactional and notification emails

Some processors may be located outside India. By using the Platform, you consent to cross-border transfer of your data to such processors, subject to the DPDP Act and any restrictions notified by the Government of India.

We may also disclose data: (a) to comply with law, court order, or lawful government request; (b) to enforce our Terms or protect our rights, users, or the public; (c) in connection with a merger, acquisition, or sale of the business, with notice to you.

• Active accounts: data is retained while your subscription is active.
• After unsubscription or payment failure: your account enters a read-only Archived State and your content is retained for 90 days, during which you can download it. At the end of this window, your files, projects, and Renders are permanently deleted from live systems, and residual copies in encrypted backups are purged automatically within a further backup rotation cycle of up to 30 days.
• Billing and tax records: invoices, transaction records, and related account data are retained for the period required by Indian tax and accounting law (including GST record-keeping requirements), even after your content is deleted.
• Anti-abuse records: your email address and phone number may be retained in hashed or minimal form after account deletion, solely to enforce our one-trial-per-person policy and prevent fraud.
• Deleted data cannot be recovered. We send reminder emails before deletion, but it is your responsibility to download your content in time.

As a Data Principal under the DPDP Act, you have the right to:

• Access a summary of the personal data we hold about you and the processing activities
• Correction and updation of inaccurate or incomplete personal data
• Erasure of personal data no longer necessary for the purpose it was collected (subject to legal retention obligations, e.g., tax records)
• Withdraw consent at any time, with effect for future processing — note that withdrawing consent required to operate your account will result in account closure under our Terms
• Grievance redressal through the contact in Clause 9, and thereafter to the Data Protection Board of India
• Nominate an individual to exercise your rights in the event of death or incapacity

To exercise any right, email pixerise.studio@gmail.com from your registered email address. We will respond within the timelines prescribed by law.

You may at any time (including during the 90-day Archived State) download:

• Images and reference files you uploaded
• Renders generated on your account
• Your billing history and invoices

Platform-generated operational data — compiled prompts, parameter mappings, iteration histories, and internal project graphs — is proprietary system data of Pixerise, is not personal data about you, and is not available for export. See our Terms of Service, Clause 7.3.

We use industry-standard measures to protect your data, including encryption in transit (HTTPS/TLS), encrypted storage, access controls, and processor-level security maintained by our cloud and payment providers. No system is perfectly secure; you use the Platform at your own risk to the extent permitted by law. If a personal data breach affecting you occurs, we will notify you and the Data Protection Board of India as required by the DPDP Act.

We use:

• Essential cookies — login sessions, security, and fraud prevention (cannot be disabled)
• Analytics cookies — aggregate usage measurement to improve the Platform

We do not use third-party advertising cookies. You can control cookies through your browser settings; disabling essential cookies will prevent login.

Grievance Officer: Suryaprabha Jakanath
Email: pixerise.studio@gmail.com
Address: G-303, 3rd floor, G block, Sylvan County, Mahindra World City

We will acknowledge your grievance within 48 hours and endeavour to resolve it within 15 days, in line with applicable rules.

We may update this Policy from time to time. Material changes will be notified by email or in-Platform notice before taking effect. The “Last updated” date at the top reflects the current version.