Refund, Cancellation & Service Delivery Policy

Operated by Suryaprabha Jakanath, trading as Goldline Artistry, G-303, 3rd floor, G block, Sylvan County, Mahindra World City, Tamil Nadu, India.

This policy governs payments, cancellations, and refunds for Pixerise Render Suite. It forms part of, and should be read with, our Terms of Service. Capitalized terms have the meanings given there.

Pixerise Render Suite is a purely digital service. There is no physical shipping. Upon successful payment:

• Subscriptions activate immediately and remain active for the billing period paid.
• Credits (plan or top-up) are added to your account immediately.
• Renders are generated on demand and delivered within the Platform, typically within minutes of a render request. Processing times may occasionally vary with load and third-party AI provider availability.

If a paid service is not delivered due to a fault on our side (e.g., payment captured but subscription not activated), contact us within 7 days at pixerise.studio@gmail.com and we will activate the service or refund the payment in full.

• You may cancel your subscription at any time from your account settings, without penalty and without contacting support.
• Cancellation takes effect at the end of the billing period you have already paid for. You keep full access until then.
• After your paid period ends, your account enters a read-only Archived State for 90 days, during which you may log in, download your files and billing history, or resubscribe. After 90 days without resubscription, your data and remaining credits are permanently deleted as described in the Terms of Service.
• Recurring payment mandates are managed under the RBI Digital Payments — E-mandate Framework, 2026. You may also withdraw your e-mandate through your bank or card issuer at any time; a withdrawn mandate is treated as a failed payment under Clause 5 of the Terms of Service (14-day dunning period, then Archived State).

All fees are non-refundable except as expressly stated in this policy. In particular, we do not provide refunds or credits for:

• Partially used or unused billing periods (no pro-rata refunds on cancellation), except the first-annual-purchase refund in Clause 3A
• Unused plan credits, which expire at the end of each billing cycle by design
• Unused Top-Up Credits, whether expired, frozen, or forfeited under the Terms of Service
• Dissatisfaction with the aesthetic outcome of a Render. AI-generated output is probabilistic; results vary by input, and a render that has consumed compute has been delivered. We encourage use of the free trial to evaluate output quality before purchasing
• Downgrades (the lower price applies from the next billing cycle)
• Account termination for breach of the Terms of Service (Clause 10.2), in which case all fees and credits are forfeited

If you purchase an annual plan, you may request a full refund within 14 days of that charge, for any reason and without explanation.

• The refund is the full amount paid, with no deduction for credits already used.
• This applies to your first annual purchase only — it does not apply to a renewal of an annual plan.
• It is available once per customer, ever, identified by the same email address and phone number used to verify your account.
• Request it as set out in Clause 4.

After 14 days, an annual plan is not refunded, in whole or pro-rata, for the remainder of the term.

We will refund, to the original payment method:

• 1. Duplicate payments — the same charge captured more than once for the same billing period or top-up.
• 2. Failed delivery — payment captured but the subscription or credits were never activated, and we cannot activate them within 7 days of your report.
• 3. Erroneous charges — amounts charged in excess of the published price, or charges after a properly completed cancellation took effect.
• 4. Platform shutdown — if we discontinue the Platform entirely, unused Top-Up Credits and subscription fees for undelivered periods are refunded pro-rata (Terms of Service, Clause 10.3).
• 5. Statutory rights — any refund required by applicable Indian consumer protection law.

Refund requests must be made within 30 days of the charge, from your registered email, to pixerise.studio@gmail.com, with the transaction reference. Approved refunds are initiated within 7 business days; the time for the amount to reflect in your account depends on your bank or card issuer (typically 5–10 business days thereafter, per Razorpay and issuer timelines).

If you believe a charge is incorrect, contact us first — genuine errors are refunded promptly under Clause 4. Initiating a chargeback for a service that was delivered as described, in place of using this refund process, is treated as a material breach of the Terms of Service and may result in immediate account termination and forfeiture of credits and data.

All refunds are processed for the amount paid including GST where applicable, in accordance with Indian tax law. Refunds are issued in the currency and to the payment method of the original transaction.

Support & billing queries: pixerise.studio@gmail.com
Phone: +91-9962896849
Address: G-303, 3rd floor, G block, Sylvan County, Mahindra World City

We respond to billing queries within 2 business days.